Whether you are a patient or a visitor, we want your MaineHealth Pen Bay Hospital experience to be as pleasant as possible. Please note that weapons and tobacco products including electronic cigarettes, cigarettes, cigars, pipes, smokeless tobacco are prohibited on the grounds of all MaineHealth Pen Bay Hospital facilities, including parking areas and in vehicles.
Patient registration
All patients coming to MaineHealth Pen Bay Hospital for a procedure must check in at the registration desk in the main entrance of the hospital Monday-Friday, 7 am – 5:30 pm Saturday 8 am - noon. Be sure to bring your insurance card(s) and a photo ID.
Visitation is limited to:
Hospital Inpatient Areas:
- Pediatrics: Two parents/guardians allowed in all areas as space allows to provide for patient care needs.
- Obstetrics: 2 support people during labor/delivery and postpartum stay. These should be the same 2 individuals for the duration of the patient’s stay unless specific arrangements have been made with the care team. Sibling visitation is allowed per unit policy.
- All other inpatient areas including critical care: Two visitors at any one time from 8 am to 8 pm each day. Pediatric visitors under age 2 are discouraged. Under special circumstances exceptions may be managed by the care team.
- Patients on Palliative Care/Comfort Measures: Two visitors at any one time, between 8 am to 8 pm. each day. Exceptions may be managed by the care team.
- End of Life in any inpatient area: Up to four family members at any one time may visit patients likely to expire within 24 hours (all areas) – visiting times are coordinated with the care team.
- PARC Unit: Refer to PARC unit specific visitation policy.
- Visitors may be restricted on units during infectious disease outbreaks as determined by hospital administration in consultation with Infection Prevention.
Outpatient Surgery and Procedural Areas, Emergency Department, Ambulatory and Diagnostic Areas:
- Adult patients may be accompanied by one visitor
- Pediatric patients may be accompanied by two parents/guardians, provided space is sufficient to meet patient care needs.
Patients with, or being evaluated for, COVID-19:
- Patients on precautions for COVID-19 may have visitors. Visitors will be offered an N95 respirator and are required to remain masked at all times while in the facility including the patient’s room. Visitation should be limited to close family members and/or essential support people as identified by the patient. After visiting, visitors must leave the facility (not staying in waiting rooms or the Café).
Those accompanying or visiting with patients in our inpatient and outpatient areas are asked to observe facility visitation policies for the safety and well-being of patients and care team members.
Visitors with sore throat, cough, shortness of breath or fever or who have had COVID-19 in the last 10 days are asked to wear a mask over mouth and nose in all locations or to reconsider visiting if it is not essential. Masks are available at entry points to the facility. Anyone is welcome to wear a mask if they choose.
During times of high patient volumes or high acuity it may be necessary to temporarily limit visitation to ensure everyone’s safety and well-being.
MaineHealth is committed to providing you with transparent pricing information so you can make informed health care decisions. To request an estimate for services, please contact us through MyChart, the MaineHealth patient portal, or call 1-866-804-2499 (toll-free) Monday through Friday: 8 am – 4:30 pm. You can also visit CompareMaine.org to learn more.
Bay View Café & ATM
The Bay View Café is open 6:30 am – 6:30 pm. An ATM is located inside the Bay View Café.
Internet Access
Free wireless internet access is available by connecting to the “MHGuest” network on your laptop or mobile device.
At MaineHealth, the privacy of your health information is a top priority. All MaineHealth locations follow strict guidelines that secure your medical records in accordance with your rights, and with federal and state regulations. You, or your legal representative, have the right to inspect and obtain a copy of your medical records. We do not offer walk-in services but can provide records electronically, on paper, on a USB flash drive, or on a compact disc (CD). Upon request, we will also send a copy of your medical records to another health care provider.
Items from Home
We suggest you bring a robe, slippers and personal toiletries. Sleepwear will be provided. If you are currently on medication, bring the medicine and a complete list of medication you take with the time taken and dosage amount. It is important for your safety that we have an accurate list of all current medicines you are taking. Your medicines will be returned to you when you are discharged.
Please leave other valuables such as rings, important papers, or large sums of money at home. MaineHealth cannot be responsible for lost or stolen items. If necessary, you may make arrangements to store valuables in the safe. While we take every reasonable precaution to protect your personal belongings, including eyeglasses and dentures, the hospital does not assume responsibility for them. If you wear dentures, contact lenses or a hearing aid, please inform your nurse so you can be given a protective container if needed.
Comfort Rounds
A care team member will visit your room frequently to check on your pain, position, possessions and personal needs. During this time we will be:
- Checking on you and your well being
- Monitoring your comfort and pain
- Helping you move and change positions
- Assisting with trips to the bathroom, if needed
We will also make sure you have easy access to
- Telephone
- Bedside table
- Water or beverages
- Glasses
- Call button for assistance
- Urinal or bedpan, if needed
- Wastebasket
Pastoral Care
Chaplains are available upon request. Talk to a care team member if you would like a visit from our hospital chaplain or your own priest, pastor or chaplain.
Mail & Flowers
Incoming mail and flowers are received at the front desk and delivered to patient rooms via our volunteer organization. Postal stamps may be purchased at the front desk and outgoing mail may be given to a member of the nursing staff or unit secretary.