The MaineHealth Stephens Hospital Patient and Family Advisory Council (PFAC) is a volunteer group representing the patients and families we are privileged to serve. The council is comprised of local community members and caregivers.
Committed to continuous improvement of local health care experiences
An active PFAC is an important part of our participation in accreditation organizations such as the National Committee for Quality Assurance (NCQA) and its Patient-Centered Medical Home Recognition program, focused on the principles of the right care, in the right amount, at the right time.
Become a PFAC Member
Are you interested in becoming a MaineHealth Stephens Hospital PFAC member? Complete our online application today.
More about our PFAC
The Patient Family Advisory Council is dedicated to cultivating partnerships between patients and their family members, caregivers, and administration, with an emphasis on patient safety and family-centered care.
Through contributions to hospital planning, procedures and policies, the PFAC serves as the voice of patients and families who are committed to working together to improve patient and family experiences.
Our PFAC is accountable to:
- Improve overall patient experience
- Increase hospital recommendation
- Build a partnership with patients and families
- Serve as an advisory resource to the hospital, physician practices, and/or other affiliated programs
- Review and discuss quality improvement reports and ongoing efforts to improve health care practices and outcomes
- Create awareness of the PFAC’s role in the community and to encourage broad participation
- Understand, provide feedback on, and/ or establish action steps for goals set by MaineHealth and/or MaineHealth Stephens Hospital that impact patient care
Candidates are referred by Volunteer Services, other PFAC members, hospital staff, board and administration. Likewise, candidates may seek out membership independently. Candidates are current or former patients and family members or individuals who bring unique or specific skills to the council.
Members are expected to attend a majority of meetings per year. Meetings take place on the third Thursday of each month from 10 - 11:30 am in person or virtually, as circumstances permit.