Please review this information before visiting any MaineHealth Behavioral Health location, including MaineHealth Behavioral Health at Spring Harbor. Once you arrive, our helpful care team will be available to answer any further questions.
Patient and visitor resources
We Value Your Privacy
Our health information management team is committed to protecting your health information.
Patient Forms and Notices
At MaineHealth, the privacy of your health information is a top priority. All MaineHealth locations follow strict guidelines that secure your medical records in accordance with your rights, and with federal and state regulations. You, or your legal representative, have the right to inspect and obtain a copy of your medical records. We do not offer walk-in services but can provide records electronically, on paper, on a USB flash drive, or on a compact disc (CD). Upon request, we will also send a copy of your medical records to another health care provider.
MaineHealth provides free interpreter services. For assistance, please contact the MaineHealth organization that is most convenient for you.
We’re here to help with your billing and financial assistance questions. Please contact us through MyChart, the MaineHealth patient portal, or call 1-866-804-2499 (toll-free) Monday through Friday: 8 am – 4:30 pm.
Learn more about MaineHealth billing and financial assistance services.
While we are always striving to improve our services, please let us know if you have concerns or are not satisfied.
- Talk with your clinician, case manager, or their supervisor about your concern
- If you feel uncomfortable talking with your clinician or case manager, and/or their supervisor, or are not satisfied with the outcome, please contact:
Jonathan Crimmins, Patient Relations Coordinator
MaineHealth Behavioral Health
123 Andover Road
Westbrook, ME 04092
Phone: 207-661-6330
Email: Jonathan.Crimmins@mainehealth.org - You also have the right to contact the Maine State Department of Health and Human Services, Division of Licensing and Regulatory Services at 207-287-9308 or TTY Users: Dial 711 (Maine Relay). You can reach them by mail at:
Dept. of Health and Human Services Division of Licensing
41 Anthony Avenue, 11 State House Station
Augusta, ME 04333-0011 - In Maine, Disability Rights Maine (DRM) is another resource for rights protection and advocacy services. DRM can be contacted at 1-800-452-1948 (V/TTY), or by mail: P.O. Box 2007, Augusta, ME 04333
| Procedure Code | Description | Average Charge as of 10/1/24 |
| 90791 | Psychiatric Diagnostic Evaluation No Med Services | $302.35 |
| 90792 | Psychiatric Diagnostic Evaluation | $322.10 |
| 90832 | Psychotherapy 30 min | $129.70 |
| 90834 | Psychotherapy 45 min | $173.45 |
| 90837 | Psychotherapy 60 min | $286.20 |
| 90846 | Family without Patient | $209.35 |
| 90847 | Family with Patient | $217.55 |
| 90853 | Group | $83.95 |
| 99212 | Evaluation & Management Established Patient Level 2 | $87.60 |
| 99213 | Evaluation & Management Established Patient Level 3 | $145.25 |
| 99214 | Evaluation & Management Established Patient Level 4 | $214.45 |
MentalHealth.org - Comprehensive mental health information
Maine Chapter of the National Alliance on Mental Illness - Support groups, discussion groups, education, advocacy and more
New Hampshire Chapter of the National Alliance on Mental Illness - Support groups, discussion groups, a Family-to-Family course, peer education, advocacy and more
National Alliance on Mental Illness (NAMI) - Information on a variety of mental health topics
Consumer Council System of Maine - A voice for consumers of mental health services
Parents Med Guide - A behavioral health medication guide
National Institute of Mental Health - Articles and white papers about mental health
Treatment Advocacy Center - Dedicated to eliminating barriers to the effective treatment of mental illness
National Association of School Psychologists - Family resources on home, school, behavior, anxiety, mental health, etc.
Bipolar Disorder Magazine - Articles and advice about bipolar disorder
National Institute of Mental Health - Fact sheets on a variety of mental health topics
Youth Peer Support Statewide Network - The Youth Peer Support Statewide Network (YPSSN) is a new, growing resource open to any young adult in Maine.
We recommend the following items to help make a behavioral health inpatient stay more comfortable:
- Slip-on style shoes
- Pajamas (without drawstrings)
- Several changes of clothes (without drawstrings)
- Books of non-violent/non-sexual nature
- Cordless radio, journals, stuffed animal
- Glasses, contact lenses, hearing aid, dentures
The following items will be supplied by the hospital:
- Bedding
- Toiletries and towels if needed
- Hairdryers
These items are not allowed:
- Weapons (guns, knives, multi-tools)
- Glass items (e.g. makeup bottles, mirrors and vases)
- Jewelry
- Boom box
- Razors
- Recording devices (e.g. cell phones, tablets)
- Products containing caffeine or alcohol
- Drugs (prescription and illicit)
- Smoking material (cigarettes, lighters, matches)
- Items depicting violent and/or sexual themes
- Toiletries (hospital provides)
Items that are sharp in nature (craft supplies, pens, pencils, tweezers, wire-bound notebooks, etc.) will be stored in a secure area and may be signed out for temporary use at the discretion of staff. We encourage patients not to bring cash in excess of $20.
For more information, call 207-761-2200. Thank you for assisting us in keeping your loved one comfortable and safe.
All visitors must sign in at the front desk for the safety of our patients, care team and other visitors. The receptionist will ask for your name and the patient you wish to visit. Only approved visitors will be allowed onto the units. Once approved, you will be given a numbered visitor badge. Please clip this badge above your waist where it is easily seen.
Before leaving the lobby you will be asked to place all personal belongings (e.g. purse, coat, cell phone, keys, smoking materials, weapons, pocket knives and multi-tools, etc.) in the secure lockers in the lobby. Please take your locker key with you. You will be greeted upon arrival to the unit. Please return your visitor badge to the receptionist desk before you leave.
Welcome Packets
- Welcome Packet for Adult Patients
- Welcome Packet for Children & Adolescents
- Welcome Packet for Developmental Disorders Program
Other Resources
- Treatment handout (groups, medications, length of stay, etc.)
- Important Ways to Take Care of Yourself
- The Lunder Family Alliance
- Involuntary Hospitalization FAQ
- Hospital Guide from NAMI Maine
- NAMI Mental Health Resource Database
- Disability Rights Maine notification letter
- Disability Rights Maine patient rights pamphlet
- Mental health resources phone pyramid
Local Accommodations
MaineHealth Behavioral Health at Spring Harbor is situated near many major hotels, motels and other lodging options. View a list of local accomodations. Please contact each establishment directly for reservation, rates, and availability information.
Transportation
The Greater Portland area is serviced by the following transportation options:
MaineHealth Behavioral Health at Spring Harbor respects the rights of all patients, above all, the right to be treated with respect and dignity. The rights of individuals in Maine who are receiving mental health treatment are protected by both state and federal law, as well as by other licensing and regulatory provisions. Learn more about the rights of recipients of mental health services in Maine.
Our staff is committed to providing you with the highest quality care possible. If you have questions or concerns about your rights or your care, please discuss them with the charge nurse, attending physician, or other care team member as soon as possible. You may seek further help by calling the Patient Relations Coordinator at 207-761-2200.
You have a right to contact an advocate at any time, either your personal advocate or representative, or one of the agencies listed below:
- Disability Rights Maine (DRM): Phone and TTY: 207-626-2774 or 800-452-1948
- National Alliance on Mental Illness (NAMI Maine): Phone: 800-464-5767
Other Resources:
- Rights of Recipients of Mental Health Services (Adults and Children)
- Bates Settlement Agreement
- Adult Mental Health Services Consent Decree Plan
- Involuntary Hospitalization Brochure
Our inpatient psychiatric hospital treats serious mental health issues in a healing, professional environment.
Support behavioral health care in your community and the critical services provided by our care team.
