MaineHealth is committed to advancing inclusion and equitable care by fostering welcoming, respectful and inclusive environments for both our patients and care team members.
Inclusion
At MaineHealth, we believe everyone should feel welcome. By embracing inclusion, we cultivate a culture that respects and values people for who they are —empowering care team members to bring their whole selves to work and ensuring our patients receive care tailored to their unique needs. When people can be themselves, they can be at their best.
Equitable care
Focusing on providing equitable care broadens our perspective and helps us better understand the populations we serve. We recognize that people come from different backgrounds, speak different languages, and have different ways of communicating. Factors such as cultural influences, communication styles, language differences and health disparities can all impact a person’s health.
By learning more about our patients, we can provide culturally responsive care that meets their specific needs. This leads to better communication, greater patient satisfaction and higher-quality care.
Examples of inclusion and equitable care in action:
- Educational opportunities and programming related to inclusion and equitable care
- System-wide language access team focused on providing equitable access to information through interpreters and translation of vital documents
- Health equity steering committee working to reduce health disparities by identifying gaps and developing plans to improve performance
- Measurement and tracking of benchmarks and analysis of quality, safety and patient experience data
- Spiritual care collaborative network providing access to spiritual care providers throughout MaineHealth
- Population health programs and services that improve the well-being of the communities we are honored to serve