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Discrimination is against the law
MaineHealth organizations meet all applicable federal civil rights laws. MaineHealth organizations do not exclude people, treat them differently, or otherwise discriminate because of race, color, national origin, age, religion, ethnicity, culture, language, physical or mental disability, socioeconomic status, sex (including pregnancy, sexual orientation, and gender identity or expression), inability to pay, or because payment for services would be made under Medicare, Medicaid, or the Children's Health Insurance Program.
MaineHealth provides:
- Free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Free interpreter and translation services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need any of these services, contact the appropriate Patient Relations Coordinator listed on this page. If you believe a MaineHealth organization has failed to provide these services or discriminated in another way on the basis of your age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation or gender identity of expression, you can file a grievance by contacting the appropriate Patient Relations Coordinator listed on this page:
| Organization | Patient Relations Coordinator |
|---|---|
| MaineHealth | Madison Montgomery 110 Free St. Portland, ME 04101 Email: madison.montgomery@mainehealth.org Phone: 207-662-1309 TTY: 711 (Maine Relay Service) Fax: 207-661-7100 |
| Coastal Healthcare Alliance (MaineHealth Pen Bay Hospital and MaineHealth Waldo Hospital) | Michelle Jura 6 Glen Cove Dr. Rockport, ME 04856 Email: michelle.jura@mainehealth.org Phone: 207-301-8491 TTY: 711 (Maine Relay Service) |
| MaineHealth Behavioral Health | Jonathan Crimmins 78 Atlantic Place South Portland, ME 04106 Email: jonathan.crimmins@mainehealth.org Phone: 207-661-6330 TTY: 711 (Maine Relay Service) |
| MaineHealth Home Health & Hospice | Chris Costello 15 Industrial Park Road Saco, ME 04072 Email: chris.costello@mainehealth.org Phone: 207-721-1288 TTY: 711 (Maine Relay Service) |
| MaineHealth Franklin Hospital | Darcy Gray 111 Franklin Health Commons Farmington, ME 04938 Email: Darcy.gray@mainehealth.org Phone: 207-779-2227 TTY: 711 (Maine Relay Service) Fax: 207-661-7100 |
| MaineHealth Lincoln Hospital | Heather McLeod 35 Miles Street, Damariscotta, ME 04543 Email: heather.mcleod@mainehealth.org Phone: 207-633-1923 TTY: 711 (Maine Relay Service) |
| MaineHealth Maine Medical Center Biddeford/Sanford | Katherine Welch 1 Medical Center Dr. Biddeford, ME 04005 Email: katherine.welch@mainehealth.org Phone: 207-283-7906 TTY: 207-283-7028 |
| MaineHealth Maine Medical Center Portland | Katherine Welch 22 Bramhall Street Portland, ME 04102 Email: katherine.welch@mainehealth.org Phone: 207-283-7906 TTY: 711 (Maine Relay Service) |
| MaineHealth Memorial Hospital | Larissa Nattrass 3073 White Mountain Highway North Conway, NH 03860 Email: larissa.nattrass@mainehealth.org Phone: 603-452-8454 TTY: 603-356-4988 |
| MaineHealth Mid Coast Hospital | Kristie Gaines 123 Medical Center Dr, Brunswick, ME 04011 Email: Kristie.gaines@mainehealth.org Phone: 207-373-6393 TTY: 711 (Maine Relay Service) |
| MaineHealth Stephens Hospital | Judith Allen 181 Main St. Norway, ME 04268 Email: judith.allen@mainehealth.org Phone: 207-744-6136 TTY: 207-743-1597 |
| NorDx | Elizabeth A. Cote 301A U.S. Route 1 Scarborough, ME 04074 Email: elizabeth.cote@mainehealth.org Phone: 207-396-8561 TTY: 711 (Maine Relay Service) |
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, a Compliance Coordinator is available to help you. You also can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/civil-rights/filing-a-complaint/index.html