About MaineHealth Memorial Hospital | North Conway, NH

MaineHealth Memorial Hospital is a 25-bed Critical Access hospital serving the Mount Washington Valley of northern New Hampshire and western Maine. MaineHealth Memorial Hospital has earned a reputation among local residents and visitors for providing quality, compassionate and personalized care to its patients.

MaineHealth Memorial Hospital is part of MaineHealth, a not-for-profit integrated health system whose vision is, “Working together so our communities are the healthiest in America.”  As part of the MaineHealth family, MaineHealth Memorial Hospital is able to offer patients a comprehensive network of care that includes world-class specialists, a Level 1 Trauma medical center, comprehensive pediatric care services, an extensive behavioral health care network, diagnostic services as well as home health, hospice and senior care services.

MaineHealth Memorial Hospital includes a robust array of health care services including primary and specialty care services and therapies, emergency care, a birthing center and surgical services. Its care team of 525 includes physicians and advance practice providers who are among the more than 2,000 providers who are part of the MaineHealth Medical Group. Memorial patients have access to onsite care in oncology, cardiology, vascular and pulmonary medicine. MaineHealth Memorial Hospital also partners with several local organizations to provide outreach and educational services supporting the health of our patients and community.

In 1911, local physicians joined with a local benefactor to found and build the Memorial Hospital in North Conway, N.H. As the hospital grew and modernized, the providers and staff never lost sight of its role as “the hospital this community deserves.” In 2018, Memorial Hospital became a member of the MaineHealth family, providing additional access and services for patients and resources for providers and staff.

MaineHealth Memorial Hospital serves the New Hampshire towns of Albany, Bartlett, Center Conway, Center Tuftonboro, Conway, Eaton Center, Effingham, Freedom, Glen, Intervale, Jackson, Madison, North Conway, Ossipee and Tamworth as well as the Maine towns of Brownfield, Denmark, Fryeburg, Hiram, Lovell and Porter.

A popular four-season vacation destination, the Mount Washington Valley is home to several ski areas, lakes, rivers and miles of hiking, biking and snowmobile trails. The landscape is dominated by the peaks of the eastern side of the White Mountains and the Presidential Range, including Mount Washington, New England’s tallest peak. Residents enjoy the amenities of living in small and rural communities while visitors experience a four-season destination known for its scenic beauty as well as outdoor recreation and shopping opportunities.

Commitment to Quality

MaineHealth Memorial Hospital’s quality program methodically measures the performance of the hospital system and identifies opportunities for improvement.  We apply a standardized approach to prioritizing opportunities for improvement. There is continuous activity throughout the hospital focused on improving the quality of care and service we provide to our community.

Every department participates in quality improvement activities and identifies its key processes, develops metrics for them, identifies comparable bench-marking information and then uses analysis to identify opportunities for improvement. The metrics can be the commonly recognized quality improvement indicators that are widely available. As each department prioritizes its quality improvement opportunities, it continuously plans and executes interventions aimed at improving the performance of the process.

Patient Experience Scores

MaineHealth Memorial Hospital conducts extensive and on-going patient experience surveying through National Research Corporation (NRC). Patients complete surveys after visiting the hospital or its practices. Based on these surveys, NRC not only measures patient experience, they also provide comprehensive improvement solutions based on evidence-based best practice recommendations. This process allows for quality improvement and helps providers and our practices achieve successful patient-centered care environments. It is based on the belief that measuring behaviors improves outcomes.

Hospital Compare Scores

Hospital Compare has information about the quality of care at over 4,000 Medicare-certified hospitals across the country. You can use this site to find hospitals and compare the quality of their care. The site lets you select up to 3 hospitals to compare key quality measures in one simple chart, including timeliness of care, re-admissions, complications and more. It also includes (Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, a national survey that asks patients about their experiences during a recent hospital stay. The information on Hospital Compare can help you make decisions about where you get your health care. It also encourages hospitals to improve the quality of care they provide Learn more about hospital quality data.

Nursing Home Compare Scores

Nursing Home Compare is similar to Hospital Compare, but for nursing homes. MaineHealth Memorial Hospital is home to the Merriman House nursing home, a 45 bed intermediate care facility. Nursing Home Compare has detailed information about every Medicare and Medicaid-certified nursing home in the country. States may collect and post additional information.