Frequently Asked Questions

How do I contact the MaineHealth billing and financial services team?

Visit our billing and financial services page for contact information, financial assistance and bill payment options.

Does MaineHealth accept my insurance?

The MaineHealth network includes many different providers who accept different insurance plans. To find out whether a particular provider accepts your insurance, please contact their office directly for assistance. You can also contact your health insurance carrier to request a list of providers covered under your plan.

How do I share a complaint or a compliment?

MaineHealth LocationPhone number for Complaint and Grievance contact
Franklin Memorial Hospital207-779-2227
CHANS Home Health and Hospice207-729-6782
Memorial Hospital (NH)603-356-5461 extension 2520 
Maine Behavioral Healthcare207-661-6330
MaineHealth Maine Medical Center Biddeford/Sanford207-283-7498
MaineHealth Maine Medical Center Portland207-662-2983
MaineHealth Care at Home207-284-4566
Mid Coast Hospital207-373-6377
Pen Bay Medical Center207-301-8491
Spring Harbor Hospital207-661-6330
Waldo County General Hospital207-301-8491
Western Maine Health207-744-6136

I would like to work for MaineHealth. How can I see what jobs are available?

You can view open positions and submit an application here.

How do I get a copy of my medical records?

The fastest and easiest way to submit a request is through MyChart, the MaineHealth patient portal. Please visit our medical records page for instructions and answers to frequently asked questions.

There is an error in my medical records. How do I correct it?

Please contact your provider’s office to request a correction.

What is MyChart and how do I use it?

MyChart is an online tool that MaineHealth patients can use to send confidential messages to their doctors, schedule appointments, view medical records, make online payments and more.

I need help using MyChart.

For technical support, call the MyChart Help Desk at 855-255-2300.

How do I find a new primary care doctor or specialist?

Use our provider directory to search by provider name, service, location or specialty. Try the filter tool to narrow your search.  Contact the provider’s office directly to ask whether they are accepting new patients.

Need help finding a new primary care provider? We are here to help:

MaineHealth Maine Medical Center Portland, ME207-662-0375
MaineHealth Maine Medical Center Biddeford/Sanford, ME866-436-6168
Waldo County General Hospital/Belfast, ME207-505-4027
Franklin Memorial Hospital/Farmington, ME800-450-2075
Western Maine Health/Norway, ME207-744-6444
Memorial Hospital/North Conway, NH603-356-5472
Pen Bay Medical Center/Rockport, ME207-301-8200
Mid Coast Hospital/Brunswick, ME207-373-6033
LincolnHealth/Damariscotta and Boothbay Harbor, MEVisit Page

How do I make or reschedule an appointment?

You may schedule an appointment through MyChart or by calling your provider’s office directly. You can find contact information in our provider directory. Please call your provider’s office if you need to cancel or reschedule an appointment.

I have a medical question.

For general health information, you can find reliable information here. For specific questions about your health condition or treatment, please call your provider’s office directly. You can find contact information in our provider directory.

Where can I find my test results?

Most test results will be available in your MyChart account. Visit MyChart to sign up for an account or log in if you already have an account.

For questions about your tests or test results, please call your provider’s office directly. You can find contact information in our provider directory.

How do I get my flu or COVID vaccine?

  • MaineHealth primary care patients may schedule flu and COVID vaccination appointments online through MyChart, the MaineHealth patient portal. Please call your primary care provider's office if you don't have MyChart account.
  • Visit a community vaccine clinic: There are many other vaccination opportunities throughout Maine and New Hampshire. View all locations.

For any other types of vaccines, please contact your primary care provider’s office.